Due to recent sales growth and unpredictable busy periods please allow 2-7 days turn around before dispatch. We always endeavour to post your parcel the same day as and when we can however sometimes this isn't possible. You will receive email updates when your order is processing and dispatched. If you require an update or any information please email us at orlahwaxmelts@gmail.com.
Delivery Times
Royal Mail 2nd Class (3-5 working days)
From £3.95 depending on weight. Your delivery charge will adjust itself at checkout depending on the expected weight of your parcel.
PLEASE NOTE: If there is a delay in delivery of your parcel it may be subject to an administration delay with Royal Mail. If your parcel still hasn't arrived after 14 days please contact us in order to refund or resend your order.
Returns
We do not accept returns on our wax products due to them being hand made and for reasons other than they were damaged when they arrived.
If your item was damaged in transit please contact us via email or contact form within 14 days as we may require pictures of the damage in order to issue a refund.
Privacy Policy
Your personal information held on our files is used solely for our records. The only other parties that have access to this information is EKM Powershop with whom our website is hosted by. Royal Mail will also receive your address details. We will not pass your details onto any other third party.
